Returns & Exchanges

At Mandy's Fish & Chips, we strive for perfection in every order; however, due to the perishable nature of our food, we offer immediate resolutions for any quality concerns or incorrect items. If your meal does not meet our high standards, please contact us within one hour of receipt to arrange for a replacement or a full refund.

1

Check Your Order

Inspect your meal immediately upon delivery or collection to ensure everything is hot, fresh, and accurate to your request.

2

Contact Our Team

Call our shop directly or use our online support portal within 60 minutes of receiving your food to report any issues or discrepancies.

3

Provide Documentation

For quality-related claims, please provide a quick photo of the item and keep your receipt available to help us verify the transaction.

4

Receive Resolution

Depending on your preference, we will prioritize a fresh replacement of your order or process a refund back to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing